FREQUENTLY ASKED QUESTIONS
Purchasing, Sending & Using
What kind of Gift Cards does JTV offer?
JTV Gift Cards come in two varieties, “Physical Gift Cards” (paper or plastic, although typically plastic and shipped by a common carrier) and “eGiftCards” which are provided by email in the form of an electronic code. The term “Gift Cards” (or “Gift Card” in the singular) refers to both the Physical Gift Cards and the eGiftCards, except where specifically indicated otherwise.
Are there any fees associated with the use of JTV Gift Cards?
No. There are no fees associated with the use of a JTV Gift Card. You will only be charged the face value of your Gift Card at checkout, unless you elect to add expedited shipping (for Physical Gift Cards).
Can I get a refund of my Gift Card?
Purchases of Gift Cards are not refundable, and Gift Cards may not be returned once they are purchased.
What credit cards do you accept for Gift Card purchases?
VISA, MasterCard, American Express, Discover and valid debit cards.
What is a credit card Security Code and why is it required?
In order to protect you from unauthorized transactions, we require your credit card's Security Code when you purchase a Gift Card using a credit card or debit card.
MasterCard, VISA, Diners Club and Discover: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.
American Express: The card Security Code (also referred to as the CID number) is printed above the imprinted card number on the front of the card (on either the left or right). **
** Please note there are a small percentage of "plastic-less" card accounts for American Express - Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.
When am I charged for purchasing a Gift Card?
Your credit or debit card is charged at the time of purchase of your Gift Card, even if you select a future delivery date for an eGiftCard.
When will my recipient receive the Gift Card?
eGiftCards: Your eGiftCard will be sent via email on the delivery date you choose, subject to rare exceptions for processing delays. For same-day delivery, most eGiftCards are sent within an hour of the purchase transaction. For future delivery, eGiftCards are sent on the morning of the scheduled delivery date. Please see the "eGiftCards" section below for more about eGiftCards. The delivery date is pre-set to the current date, so if you do not select a different date, the alert message is sent on the same day as your purchase.
Physical Gift Cards: These cards are typically plastic. Orders are generally shipped within 1-2 business days. Delivery times are determined by the shipping method selected. Once your Gift Card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift.
What are the shipping options?
eGiftCards: eGiftCards will be sent via email. Please see the "eGiftCards" section below for more about eGiftCards.
Physical Gift Cards: You can choose standard shipping, or for an additional fee you can choose to expedite your order. You can make your selection under the “Shipping Method” option. Depending on when your order is placed, it may take 1-2 business days to process your Gift Card order for delivery.
How do I check my order status and delivery?
If you order a Physical Gift Card, it will be shipped by U.S. mail or other common carrier. You will receive an email with a tracking number, with which you may access the current shipping status of your Gift Card. If you purchase an eGiftCard, you will receive an email message confirming delivery of the Gift Card alert email.
Where can I ship my order?
Gift Cards may be shipped to a physical address in the U.S. or to a U.S. Post Office Box via USPS as a standard method of shipment. For expedited shipment, UPS may be selected at check out, however expedited shipment requires a physical address for delivery and may not be delivered to a Post Office Box.
Can I buy a Gift Card for myself?
Yes. For eGiftCards, go to the "Email" tab underneath "How would you like to deliver your eGiftCard?" On this tab, enter your own email address in the "To" and "Confirm Recipient" fields. You should also enter your own name as the "recipient name" in the eGiftCard preview area at the top of the page. Complete the transaction normally. When you receive your eGiftCard alert via email, follow the instructions in this message to retrieve and redeem your eGiftCard. For Physical Gift Cards, you can simply order a Gift Card and use it after it arrives.
I want a printed eGiftCard to present to someone as a gift. How do I do this?
To personalize the eGiftCard for your recipient, have it sent to yourself and then print it. To do this, go to the "Print" tab underneath "How would you like to deliver your eGiftCard?” On this tab, enter your own email address in the "Your Email" and "Confirm Your Email" fields. Enter your recipient's name and your personal message on the eGiftCard preview, and complete the transaction normally. You will receive an eGiftCard alert via email. Follow the instructions in this message to retrieve your eGiftCard and then choose "Click to print this page." The resulting printout may be presented as a gift to the recipient.
Can I send two (or more) eGiftCards to two (or more) different people who share an email address?
Yes. For example, if you send separate eGiftCards to Aunt Mary and Uncle Jim at their shared email address, they will receive two messages with the subject "[Sender] sent you an eGiftCard from JTV” with your name in place of [Sender]. Within the text of the emails, each message will be addressed to the respective recipient, using the name you entered in the purchase process, for example: "Mary Smith, John Jones sent you a $XX eGiftCard from JTV.”
Remember, multiple card orders are subject to limitations on dollar amounts. Gift Cards may be loaded in value in the minimum amount of twenty-five dollars ($25) up to five hundred dollars ($500). Total purchases of Gift Cards for any one individual person in a single transaction may not exceed one thousand dollars ($1,000.00) and may not exceed ten thousand dollars ($10,000) for all transactions for any one person in one day (24-hour period).
Where can I redeem my Gift Card?
Gift Cards can be used to purchase JTV merchandise and services offered for sale on JTV’s television broadcast, online at JTV.com or viewed on a JTV mobile App. To use a Gift Card to make a purchase, call (800) 619-3000 (available 24 hrs/day) and have your Gift Card number available. At this time, Gift Cards are not redeemable online or on a JTV mobile App.
When does the Gift Card expire?
There is no expiration date on your Gift Card. We recommend that you redeem it soon after you receive it, so you don't forget.
Can I reload my Gift Card?
What happens to my Gift Card balance if I return items I’ve bought with a Gift Card?
Returns of JTV merchandise and services, which are purchased in whole or part with a Gift Card, are subject to JTV’s standard return policies and procedures.
For all returns on purchases made by redeeming a Gift Card in whole or part, JTV will credit your JTV account. Your refund will be allocated between the methods of payment you used for your original purchase. If you redeemed a Gift Card for the entire purchase amount of the item you are returning, a refund of that amount will be applied to your JTV account, less any charges connected with the return, such as shipping ("Return Expenses").
Amounts paid using multiple methods of payment, such as a Visa and a Gift Card, will be refunded in the same amounts to the original method of payment and to your JTV account accordingly, less any Return Expenses.
For example, imagine you bought a beautiful chrome diopside and zircon ring set in sterling silver for $89.99, and you snagged an offer with free shipping. To buy the ring, you use up the $50 balance on your plastic Gift Card and put $39.99 on your VISA card. You decide to return the ring. JTV would issue a $50 credit to your JTV account or send you a merchandise return eGiftCard with a unique number for $50. In addition, JTV would credit your VISA card for $39.99.
Returns on purchases made in whole or part using JTV Brilliant Cash Rewards are subject additional terms under the JTV Brilliant Cash Rewards Program. To see Terms and Conditions for the JTV Brilliant Cash Rewards Program visit www.jtv.com.
What is a Gift Card PIN used for and where do I find it?
Your JTV Gift Card has a Card Number and a Personal Identification Number ("PIN") associated with it. The PIN is used to help identify you when talking by telephone with customer service representatives or checking account information online.
On JTV Physical Gift Cards, the PIN can be found by scratching off the silver box located on the back of the Gift Card.
For JTV eGiftCards, the PIN will be contained in the email in which the eGiftCard is delivered.
What does the recipient receive when I send a JTV Gift Card?
When you order a Physical Gift Card, the recipient will receive an envelope via the delivery method you selected during the purchase, which will include a carrier with your personalized method and the Gift Card. If you select to send email notification to the recipient, they will get advanced notice of the gift.
When you order a JTV eGiftCard, the recipient will receive an email advising that you have sent an eGiftCard. The email will include a link which allows the recipient to view the eGiftCard and activate it for use.
What exactly does the recipient receive when I send an eGiftCard?
An eGiftCard is an electronic Gift Card that is sent via email. On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGiftCard you created (the design you selected, with your recipient's name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the eGiftCard, including printing instructions. Sometimes, special offers and promotions are listed on the page along with any terms and conditions applicable to those offers and promotions.
What are some of the most common reasons my recipient might not receive her Gift Card?
If you have confirmed the recipient's email address, but the eGiftCard has not been viewed within a reasonable period after the requested delivery date, the following is a list of the most common reasons why delivery may have failed:
- A spam filter blocked the email or routed it to a bulk/spam folder,
- The recipient's firewall blocked the email,
- The email inbox is over a size limit or
- The email address is invalid.
If a spam filter is blocking Gift Card emails from getting to an inbox, the email options will need to be modified so that emails concerning the Gift Cards are not considered spam. This may include adding email@example.com as a safe sender to your email security options. If you need further assistance, contact JTV by calling the JTV call center at 1-800-619-3000 (available 24 hrs/day), or by emailing firstname.lastname@example.org. Please refer to your order number, or be ready to supply your email address. You may also visit www.jtv.com for additional information.
How do I know the recipient actually received the eGiftCard I sent them?
You will receive an email message confirming the eGiftCard has been sent to the recipient. We are not responsible for Gift Cards that are undeliverable or not received due to your failure to provide an accurate physical address or email address for the recipient. Please check to make sure the address of the recipient is correct and contact JTV by calling the JTV call center at 1-800-619-3000 (available 24 hrs/day), or by emailing email@example.com if you suspect the recipient did not receive his/her Gift Card. Please refer to your order number, or be ready to supply your email address. Should an email be returned to us due to inaccurate delivery information for the recipient, we will attempt to contact you for a valid email address. You may also visit www.jtv.com for additional information.
Do I need to print my eGiftCard in color? Do I need a special printer?
No and no. Most standard office and household printers are equipped to print eGiftCards and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the Card Number is clear. If it is not, you may need to install a new ink cartridge.
What if someone makes a copy of my printed eGiftCard?
You must safeguard your eGiftCard for your own protection. If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGiftCard is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the eGiftCard.
PROTECT YOUR GIFT CARD AS YOU WOULD CASH. If it is lost or stolen or used without authorization, it will not be replaced.
If you have additional questions, contact JTV by calling the JTV call center at 1-800-619-3000 (available 24 hrs/day), or by emailing firstname.lastname@example.org. Please refer to your order number or be ready to supply your email address. You may also visit www.jtv.com for additional information.
Security & Reliability
Is my order secure?
All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing technology designed for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The Gift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact JTV by calling the JTV call center at 1-800-619-3000 (available 24 hrs/day), or by emailing email@example.com. Please refer to your order number, or be ready to supply your email address. You may also visit www.jtv.com for additional information.
What if my Gift Card is lost, stolen or used without my authorization?
Please safeguard your Gift Card as you would cash. If it is lost, stolen or used without your authorization, it will not be replaced.
Who is CashStar?
CashStar is a Maine-based company specializing in digital gifting that allows consumers and businesses to securely order and send Gift Cards over the internet. CashStar's focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. Key CashStar personnel have played critical roles in technology and payments for companies such as American Express, IBM, Hewlett-Packard and L.L. Bean. CashStar is a sister company to Coupons, Inc. CashStar is fully PCI compliant.
JTV® Gift Cards, powered by CashStar.